Privacy Policy

This privacy policy sets out how Ruthbridge Ltd uses and protects any information that you provide when you use this website. Ruthbridge Ltd takes privacy very seriously. If we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Ruthbridge Ltd may change this policy from time to time by updating this page. You should check the details contained in this page to ensure that you are happy with any changes. This policy is effective from 17.04.2012.

What we collect

We collect information on the website that you provide to us. We may collect personal
information to allow you to use the website, to allow us to respond to your queries or to allow
you to use the specific online payment service provided. Typically, we may collect the
following information:

  • Name, title and job title.
  • Contact information including postal and email address and telephone number.
  • Any information in relation to an account that is processed via the website.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service,
and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our services.
  • We may periodically send emails about new services or other information which we think you may find interesting using the email address you have provided.
  • From time to time, we may also use your information to contact you for research purposes.
  • We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

We will also use and collect your personal information to service and administer your account(s), including the performing of debt collection services and to trace your whereabouts. We may also record any information you provide in order for us or any third parties to contact you.

We may also pass your details to selected third parties and agents who provide administration support and/or website services and who agree to only hold such information for the purposes set out in this Privacy Policy and under strict conditions to safeguard your information. We may also disclose information if we have (or believe we have) a duty to do so, or the law allows or requires us to.

We may also search public records, such as the Electoral Roll, that are available from credit reference agencies to help us verify your identity or determine your financial status. We will also obtain information about you from the credit reference agencies to help make decisions about you, your account and the behaviour of your account. You can ask the credit reference agencies for a copy of your credit file. If there is anything incorrect on your credit file, you can ask the credit reference agencies to add a Notice of Correction.

UK credit reference agencies are:

Experian Limited, Consumer Help Service, PO Box 8000, Nottingham, NG80 7WF. Tel: 0870 241 6212

Equifax plc, Credit File Advice Centre, PO Box 1140, Bradford, BD1 5US, Tel. 0870 010 0583

Callcredit plc, Consumer Service Team, PO Box 491, Leeds, LS3 1WZ, Tel. 0870 060 1414

Will we record telephone calls?
We may record phone conversations to offer you additional security, to ensure we comply with our legal and regulatory obligations, to resolve complaints and improve our quality and service standards. Conversations may also be monitored for training purposes.

What will happen if I email you?
If you email us, or give us your email address, we will record it. We may use it to contact you occasionally about your account. We will not give your email address to any unauthorised third parties.

What do we do in relation to crime prevention and anti-money laundering?
We have systems that protect our clients, customers and ourselves against fraud and other crime, including money laundering. Customer information can be used to prevent crime and trace those responsible. As part of our ongoing monitoring of the account and to service your account, by law we have to confirm your name, address and other details which may be required to identify you. Some Acts of Parliament oblige us to disclose customer information
to certain bodies with statutory powers.

We are committed to securing your information in compliance with the Data Protection Act 1998. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

Please see our cookie policy


Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to the Compliance Officer at the address shown in the contact section of our website.

If you believe that any information we are holding on you is incorrect or incomplete, please write to the Compliance Officer at the address shown in the contact section of our website. We will promptly correct any information found to be incorrect.

Ruthbridge Limited is a member of the Credit Services Association
Registered in England No: 292 0861.
Registered Office: 13 Princeton Court, 53-55 Felsham Road, London SW15 1AZ.