background spacer

How we do things

Ruthbridge operate with transparency, integrity and in full industry and regulatory compliance. We go beyond 'just complying' investing time with the customer to really understand the full situation and arrange a sustainable solution which minimises default rates. We build close, collaborative relationships with our clients who are reassured by our high internal levels of quality assurance.

High quality staff training takes place regularly to ensure that all team members communicate in plain language and with transparency at all times.

Our Values

  • We maintain the highest standards of professionalism and ethics, and are at the forefront of the industry when it comes to issues of compliance and best practice. We have been accredited by the Credit Services Association's each year since the initiative was introduced.
  • We are the bridge between clients and customers, helping both sides to communicate openly and effectively. We don't act for one side against the other, but work with both sides to find an amicable resolution that is fair to both. Treating customers fairly is at the core of our work.
  • We always communicate honestly, effectively and clearly with our customers, clients and amongst ourselves. This allows us to develop superb relationships, effective team work and swift problem resolution.
  • We are committed to continuous improvement. Through training, development, investment, determination and a passion for what we do, we will continue to evolve and grow and strive to be the best in our industry.
  • We are committed to supporting our wider community and are currently involved with ICAN the children's communication charity.